Shipping, Pickup & Return Policy
At Beyond The Fabric, we want to make receiving your order simple and convenient. Customers may choose shipping or local pickup at the time their order is placed.
Shipping
Orders selected for shipping will be shipped directly to the address provided by the customer.
Shipping and fulfillment costs will be included in your quote or estimate before production begins.
Once your order has been completed, quality checked, and packaged, it will be shipped within 1–2 business days. Tracking information will be provided once your order has shipped.
Please note that production time and shipping transit time are separate. Your estimated production turnaround will be provided with your quote.
Customers are responsible for providing an accurate and complete shipping address.
Beyond The Fabric is not responsible for delays, returned packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
Shipping Costs
Shipping and fulfillment charges are calculated based on your order's size, weight, destination, and packaging requirements. These costs are included in your quote or estimate before production begins, so there are no surprises.
Local Pickup
Customers who select local pickup will receive a notification once their order is ready for pickup.
Pickup orders will be placed in the designated brown pickup bin located on the front porch.
For the security and privacy of your order:
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You will receive a 3-digit access code when your order is ready for pickup.
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Enter your 3-digit code to open the pickup bin.
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Retrieve only the order with your name on it.
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Please close the bin securely after retrieving your order.
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Your order will remain in the pickup bin until it has been picked up.
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Orders must be picked up within 7 calendar days of receiving your pickup notification.
Customers are responsible for retrieving their order within the designated pickup period.
Pickup Security
The pickup bin is monitored as part of our order fulfillment process. Please do not share your access code with others unless you have authorized someone to retrieve your order on your behalf. If someone else will be picking up your order, please notify Beyond The Fabric in advance.
Beyond The Fabric is not responsible for orders retrieved by anyone other than the intended customer or their authorized representative.
Order Pickup & Shipping Selection
Your selected fulfillment method must be confirmed before your order enters production. If you need to change your fulfillment method after placing your order, please contact Beyond The Fabric as soon as possible.
Additional shipping charges may apply if you change from local pickup to shipping after your order has been processed.
Return & Refund Policy
All custom embroidered, personalized, monogrammed, and made-to-order items are final sale and are not eligible for returns, refunds, or exchanges
If you have questions about your order, shipping, or pickup, please contact Beyond The Fabric before your order is placed so we can assist you.